create phone or email tickets - "From Customer"

Moderator: crythias

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mfawzy6
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Posts: 5
Joined: 27 Mar 2011, 14:26
Znuny Version: 3.0.6

create phone or email tickets - "From Customer"

Post by mfawzy6 »

Dear Friends,

Kindly, i need when i create ticket whether was phone or email, "from customer" field is needed not be a mandatory field. How i gonna do this?

Thanks in advance :)
crythias
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Re: create phone or email tickets - "From Customer"

Post by crythias »

you need *something* there. viewtopic.php?f=63&t=8603
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mfawzy6
Znuny newbie
Posts: 5
Joined: 27 Mar 2011, 14:26
Znuny Version: 3.0.6

Re: create phone or email tickets - "From Customer"

Post by mfawzy6 »

crythias wrote:you need *something* there. viewtopic.php?f=63&t=8603
Thanks crythias for your reply :)
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