All,
Weird one.....Please see attachment below.
When the ticket is resolved the auto notification is sent to the customer (Joe in this instance) no problem....Joe then replies, we resolve the ticket again and the email notification resend to Joe now contains the ticket number twice. Joe replies back, we reply and it now appears 3 times....
Is there anyway to stop this happening?
The tags in the change state notifier are "<OTRS_TICKET_TicketNumber> <OTRS_CUSTOMER_SUBJECT[20]> is Resolved"
Obviously it's pulling the ticket number everytime and adding to the original...
Does that make sense?
Duplicate ticket number in notification
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paul1705
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- Real Name: Paul Stoner
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Duplicate ticket number in notification
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