Hello,
I'm new with OTRS and I'm trying to create a user that can both open and work on tickets with the same account. Is there some way to implement this behavior?
Thank you,
Felipe
Customers and Users
Moderator: crythias
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yuri0001
- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Customers and Users
Hi!
Any user (agent) with subsequent rights can work on tickets in queues that it is available to him. Also he can creates tickets as New Phone Ticket and New e-mail Ticket.
Customer can creates tickets from web - interface or e-mail as configured in your system.
Read manual carefully.
Any user (agent) with subsequent rights can work on tickets in queues that it is available to him. Also he can creates tickets as New Phone Ticket and New e-mail Ticket.
Customer can creates tickets from web - interface or e-mail as configured in your system.
Read manual carefully.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
-
liperg
- Znuny newbie
- Posts: 3
- Joined: 08 May 2012, 19:51
- Znuny Version: OTRS 3.1.4
- Real Name: Felipe
- Company: FINEP
Re: Customers and Users
Thank you, Yuri!