Customer Information from public LDAP into OTRS Database

[otrs_newbie]

I'm configuring OTRS. I won't be using the customer portal just the agent portal.

I'm getting some customer information from a public LDAP (cn, givenName, sn, mail, uid).
When a customer calls to file a ticket, I want the agent to be able to do an LDAP look-up. If the costumer exist, copy the LDAP customer information into OTRS database (customer_user table) and then add more information (telephone, mobile, address). I need to keep all customer data in database because I don't have any control over LDAP.

Is there a way to copy costumer information from LDAP to OTRS database?

Thank you.

[jojo]

no, not like you wanted. LDAP will be needed to store all data or DB is needed. But you can not copy data from LDAP to DB via frontend

[paddew]

Hi,

i have a similar problem. I'd like to store the location of a user in the OTRS DB per ticket.
Background is the request for a report containing all tickets from a special location.

The location of a user is stored in the LDAP directory. And OTRS shows it in the Field "Customer Info".
Configured here: Config.pm -> [ 'UserLocation', 'Location', 'location', 1, 0, 'var' ],

Is there really no possibility to store this info in a for example dynamic field ???


Thanks
paddew

[yuri0001]

Hi,
Is there really no possibility to store this info in a for example dynamic field ???

You can do it manually in new created Dynamic Field or by coding this action in appropriated module, but store it in customer DB - if you use LDAP - no.

[paddew]

Could you be more specific? I have no idea how to do this...