ExtraRow in Ticketoverview small

Moderator: crythias

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AlexanderH
Znuny newbie
Posts: 5
Joined: 20 Apr 2012, 12:33
Znuny Version: 3.0.11

ExtraRow in Ticketoverview small

Post by AlexanderH »

Hi,

after trying to do it all by myself for some hours now I thought screaming for help wouldn't be that bad.

So what I want is to add a sortable row for "Responsible" in the Ticketoverviewsmall right next to the "Owner" row.

The first thing I have done is to edit the \OTRS\Kernel\Output\HTML\Standard\Ticketoverviewsmall.dtl and just added an extra row.
And then I know to get the Data for "responsible" I need to edit \OTRS\Kernel\Output\HTML\Ticketoverviewsmall.pm
but I just dont get how this works -.-.

Please let me know how I can get this working.
[LIVE]OTRS 3.1.8
[TEST]OTRS 3.1.8
ITSM 3.1.5
Windows Server 2008 R2 Standard
mysql 5.1.51
Appache
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