Start SLA tracking once ticket state changed

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anandp
Znuny newbie
Posts: 25
Joined: 18 May 2012, 07:07
Znuny Version: 3.0.10

Start SLA tracking once ticket state changed

Post by anandp »

Dear Team,

I want to know how to start SLA time once a Ticket is changed to specific state.

For Example :

I want to calculate SLA once the ticket state changed from "OPEN" to "ASSIGNED"

Thanks in advance for the answers.
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crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Start SLA tracking once ticket state changed

Post by crythias »

might require programming. SLA starts when ticket is created.
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