Email Set-up

[jbennett]

I am having one heck of a time trying to get email to sync.

My set-up:

Virtual CentOS6 box on a Windows server
OTRS 3.1

Email account is on an exchange server where IMAP and POP3 support has been enabled. The firewall on the CentOS box is disabled.

I have tried to make this work with both the proxy enabled as well as disabled, with no change.

For IMAP/IMAPS/IMAPTLS/POP3/POP3S - I just get the following errors:

IMAP: Can't connect to mail.[host].org
IMAPS: Can't connect to mail.[host].org
IMAP: Can't connect to [host]: Unable to connect to [host]: IO::Socket::INET: connect: Connection refused
POP3: Can't connect to mail.[host].org
POP3S: Auth for user [username]/[host] failed!

In my digging to try and find a solution, I ran ./otrs.CheckModules.pl and found that I didn't have Mail::IMAPClient support. I have since installed this, but don't think I have configured it. I'm not sure if this is required?

Any help would be greatly appreciated!!

[Wolfgangf]

check your firewall and if your OTRS box is allowed to route mail through the exchange server

[jbennett]

Firewall on the OTRS box is disabled entirely.

What settings need to be checked to allow OTRS to route mail through Exchange (I prefer to provide them with details, rather than just "I need x" when possible).

Many thanks for the information.

[Wolfgangf]

allowing in on the exchange side
just make sure your otrs box uses the exchange mail server as the smarthost or SMTP host