Since OTRS is able to track each response withing a ticket. Is there a way to disable the Email Thread or Email Chane or Email String; so it doesn't show the entire history of the conversation when replying to a customer?
Thank you,
Disable Email Thread
Moderator: crythias
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CHFiredancer
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- Posts: 40
- Joined: 04 Apr 2012, 16:10
- Znuny Version: 3.1.1
- Real Name: Daniel
- Company: MediaFire
- Location: Texas, USA
Disable Email Thread
Daniel Goebel
OTRS Newbie
OTRS Help Desk 3.1
Survey Mod
OTRS Newbie
OTRS Help Desk 3.1
Survey Mod