[Solved] Inbound Phone Call to Create Ticket

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adupre01
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[Solved] Inbound Phone Call to Create Ticket

Post by adupre01 »

Is it possible for OTRS to connect with a phone system in order to automatically create a ticket when an incoming phone call is answered? I don't know if I missed it in the documentation or what, but I feel this would be a really cool feature to have.
Last edited by adupre01 on 25 May 2012, 20:36, edited 1 time in total.
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Wolfgangf
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Re: Inbound Phone Call to Create Ticket

Post by Wolfgangf »

Give a search try with CTI in this forum - one of the collegues has done this
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adupre01
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Re: [Solved] Inbound Phone Call to Create Ticket

Post by adupre01 »

Thanks! Yea I found a post in German (hooray Google Translate) and it looks like the commercial side of OTRS has this available. We probably won't implement this for some time I just wanted to see that it was possible.

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viewtopic.php?f=36&t=4387&p=18178&hilit ... ion#p18178

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http://www.otrs.com/products/otrs-help- ... anagement/
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