Creating Auto ticket number after recieving email

[waelkd]

God this is becomming increaasingly frustrating


When system recieves a TT from an email, it should automatically respond to that email with creating a ticket number associated with it. and its not.


I mean how am i suppose to track my customers problems without a ticket number assigned to their email?

Any ideas? thanks

Edit: btw i changed all kind of setting inside admin and in autoresponse and still nothing

[jojo]

read the admin documentation.

Check the history of the ticket. Is a response created but not received by customer it will be an email issue. If no autoresponse is created (type auto reply not auto reply/New Ticket) it is configuration.
Check also the logs