Auto Response taking 10 mins to answer

[waelkd]

hye guys.

everything is working fine except autoresponse, when i create a ticket through a random email, system autoresponse taking too much time to send it.

Any idea where i can decrease delay?

[jojo]

There is no Delay for sending in OTRS.

There is a cron job, which fetch the email from the box. Default is 10 mins.

[crythias]

What jojo said. PostMaster grabs email every 10 minutes. You can change that frequency or you can change how you receive emails to, for instance, be handled instantly via procmail.

[waelkd]

There is no Delay for sending in OTRS.

There is a cron job, which fetch the email from the box. Default is 10 mins.

Any idea how change default time?

[jojo]

you need to change the cron jobs for OTRS

[waelkd]

you need to change the cron jobs for OTRS

where from?

[jojo]

they are stored in var/cron directory of OTRS. Afterwards you need to rebuild the jobs via the delivered Start/Stop Scripts

[Mydnyte]

To be more specific:

The file in /opt/otrs/var/cron that you are looking for is postmaster_mailbox

You can edit this value to fetch however often you would like.
Mine fetches email every two minutes.

Code: Select all

*/2 * * * *    $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

After you save this file, you will need to re-run the Cron script.

Code: Select all

user@server:/opt/otrs$ ./bin/Cron.sh

Restart cron. It should now fetch every 2 minutes.

[waelkd]

To be more specific:

The file in /opt/otrs/var/cron that you are looking for is postmaster_mailbox

You can edit this value to fetch however often you would like.
Mine fetches email every two minutes.

Code: Select all

*/2 * * * *    $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

After you save this file, you will need to re-run the Cron script.

Code: Select all

user@server:/opt/otrs$ ./bin/Cron.sh

Restart cron. It should now fetch every 2 minutes.

I have otrs installed on windows server r2 2008.

where do i navigate from here?

[crythias]

... restart CronW service in services.msc.