Priority View Problem

[srivatsatatti]

The Customer sets the priority while creating a ticket.
But when Agent tries to view in Agent Zoom -> Priority, it changes to "-".
But in ticket information is displays the priority set by Customer. The agent has to set the priority evertime what customer has set.
In sysconfig the settings are set to default.

Using OTRS -3.0.11
Any idea on this?

[crythias]

What do you want to happen?
Why do the agents need to change the priority?
(Why else would the agents need to get into the change priority screen?)
If the agents need to change the priority, does it matter what they're changing *from*?
If you want a default priority given for the agents to choose, look at your image.

[srivatsatatti]

Thanks,

No Agents doesn't want to change the priority, I want to show the Customer selected priority by default in priority screen.
"The agent has to set the priority evertime what customer has set." by this i mean if agents clicks on priority screen priority changes to "-".
as you can see in above image the customer has set to P1.

[crythias]

I understand, but answer the third question. Why do they need to be in the priority screen if they're not changing the priority? As you've stated, you can see what the customer has set from the ticket screen.