Want to edit in ticket status view page

[Ann]

Hi,

I want to remove some columns in ticket status view page. For an example i want to remove Bulk,Article and Priority columns in Status view page. How can i remove that. I have gone through the 'Ticket ' option in SysConfig, but i can't find anything....Please help....

Thanks in Advance

[jojo]

That's not possible via config.

You should not remove the bulk option, as it will be needed

[Ann]

Then how can i do that?

Does it through any HTML file?

[miguelmz]

At $HOME/Kernel/Output/HTML/Standard/(AgentTicketOverviewSmall.dtl|Medium|Preview)

You can modify the fields displayed for all views. If you need a new column you have to serve the hash $QData or add a new hash key from the perl module at $HOME//Kernel/Output/HTML/(TicketOverviewSmall.pm|Medium|Preview)

respect to the bulk, better not delete it is a very useful action. However you can hide it if you comment the line
<input type="hidden" name="Action" value="AgentTicketBulk"/>
In $HOME/Kernel/Output/HTML/Standard/(AgentTicketOverviewSmall.dtl|Medium|Preview)

Regards.

[Ann]

Thank..................