[SOLVED] Asset integration into Ticket

[jschlueter]

Hello,

I am trying to add a field that will allow me to associate the ticket with an asset. Is there anyway to do this?

[jojo]

This is done via linking CI and Ticket

[jschlueter]

Thanks for the response...however I am new to OTRS and not sure how to do that. Any chance you can walk me though how to do that? Thanks

[jojo]

klick on the Link Menu in the CI

[jschlueter]

When I click on Config Items and dont show any link menu

[jojo]

if you are in the CI Zoom there will be a Link menu

- select a config item
- click on the CI number

[jschlueter]

I have attached a screenshot of what I see when I go to Config Items. Thanks for the help

[jojo]

thats the admin frontend, not the CI Zoom!

[jschlueter]

Sorry...like I said I am new to this..How do I get to the CI Zoom then? Thanks

[jojo]

If you are new you should first read the documentation on http://doc.otrs.org

have a closer look on: http://doc.otrs.org/itsm/2.0/en/html/ch06s04.html

[yuri0001]

Sorry...like I said I am new to this..How do I get to the CI Zoom then? Thanks

1. Login as agent.
2. Select CMDB in main menu
3. Select OverView in CMDB menu
3. Select needed Class of CI's
4. Select needed CI in displayed table
5. So you can see CI ZoomView
6. Menu Item Link in ZoomView
Also you can link CI to the ticket from Ticket Zoom by menu item Link

View of screens in v.3.1.x somewhat different from manual (it describe ITSM 2.x) but you need to read it carefully - jojo quite right.

[jschlueter]

Thanks for all the help I got it now...Thanks