Login to OTRS hd fails

[drkvngr]

I have installed OTRS HD 3.1 under ubuntu 11.1 64bit and postgresql 9.1

testing the database connection returns OK status but I'm not able to log in as root@localhost
I was able to find some other posts telling that the password for root (root) should be set as 'roK20XGbWEsSM'
being like that I was not able to enter.
I tried to reset the password using otrs.SetPassword.pl and it generated this string instead:
'4813494d137e1631bba301d5acab6e7bb7aa74ce1185d456565ef51d737677b2'
for password = root

do you have any idea on how to solve this?

thanks a lot for your help

[jojo]

you can set whatever you wan't as password via the otrs.SetPassword.pl command

it should look like this:

otrs.SetPassword.pl root@localhost root

it sets the password root for the user root@localhost

Please also check the log why you can not login

[drkvngr]

I already reset the password to root using the procedure you are describing without success

where can I access that log?

thanks a lot for your fast reply!

[jojo]

should be /var/log/messages

[drkvngr]

thanks!

I just went to look at /var/log and there is no messages file or directory.

[jojo]

on ubunto there always should be a /var/log/message file