Implementing Surveys in OTRS 2.4.7

[lupisa]

We are trying to implement surveys in the OTRS test server.

I have followed instructions from this link http://danielzamorano.com/blog/?p=12, however, no surveys have been sent by system (Refer to screenshot).

Can you please help us understand what is wrong with our setup please?

[jojo]

for sending them the Status of survey needs to be Master

[lupisa]

Have already tried that infact but to no avail

[jojo]

the trigger is the closure of a ticket in the Queues used for this survey

[lupisa]

ok link received

thanks for your help, but now I have another query.

I am now after a survey that once a ticket is closed, the survey will be sent to multiple recipients. Any idea how to trigger this mechanism plsss?

[jojo]

Survey will just be sent to the customer mail address of the ticket

[alphabravo8]

Hi Guys,

I am struggling too, I run the exact same version of OTRS 2.4.7

The module has installed correctly, I have setup a survey (as MASTER), it is set to valid that is set on "SOME QUEUE"
I created a ticket aded it under "SOME QUEUE" and I still received nothing after having closed the ticket.

I have this in the sys config for the survey module :
Survey::SendPeriod: -> 0
Survey::NotificationSender: -> support@mydomain.com
Ticket::EventModulePost###99-SurveySendRequest: EVENT -> (ArticleCreate|TicketStateUpdate)
Ticket::EventModulePost###99-SurveySendRequest: MODULE -> Kernel::System::Ticket::Event::SurveySendRequest

I have followed this setup guide : http://wiki.otterhub.org/index.php?titl ... SendPeriod

what did I forget?
thanks for your help!

A

[jojo]

did you try to upgrade to 2.4.15? (or even better to 3.2.9)