Formatting problem with having an Apostrophe in last name

[pdragovich]

I have run into an issue with a customer's lastname includes an apostrophe so when I try and use premade responses it changes the setting to plain text with all the raw code displayed. Is there a way for the system to recognize the apostrophe in the lastname and not as a comment character?

[CSL]

Try to escape it? Put a backslash in front of the apostrophe:

So Name's becomes Name\'s