Hi,
We would like to have different auto responses for users depending on whether an email or phone ticket is created for them. Looking through the system and the documentation there does not appear to be a way to do this.
Does anyone have any ideas how this could be achieved and if so can you please point me in the right direction?
Many Thanks,
Greg Palmer
Different Auto Responses for Phone/Email Tickets
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gpalmer711
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crythias
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Re: Different Auto Responses for Phone/Email Tickets
Auto responses are assigned by queue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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