pop3 not working on gmail

[waelkd]

i went step by step, with guide, enabled pop on gmail, wrote password on text file then copy pasted it into fields and still same propblem, pop3,pop3s,imap all not working.


i mean i dont understand,ive enabled all of them on gmail and i tried a different domain and it worked , it works perfectly except on gmail.

any ideas? is it a gmail otrs conflict thingy?

[jojo]

what error do you get?

[waelkd]

POP3S: Auth for user xx@gmail.com/pop.gmail.com failed!

and all my credinatials are right i quadruple checked them

[crythias]

Make sure pop is enabled in your settings.
Make sure you don't need application specific password (sounds like you don't.)

[Davero]

I had the same issue, the error message is misleading: "POP3S: Auth for user xx@gmail.com/pop.gmail.com failed!" as the connection itself could not be established.

I found out, that the perl library IO::Socket::SSL uses both IPv6 and IPv4. Since google activated IPv6 the DNS entry for pop.googlemail.com mostly returns an IPv6 address not working for the socket connection.

As a workaround I copied /opt/otrs/Kernel/System/MailAccount/POP3S.pm to /opt/otrs/Custom/Kernel/System/MailAccount and made the following change:

POP3S.pm
from

Code: Select all

use IO::Socket::SSL;

to

Code: Select all

use IO::Socket::SSL 'inet4';

[jojo]

can you open a bug? I think it should be configurable then

[Davero]

How and where can I open a bug?

[crythias]

click the link in my signature.

[Davero]

Thank you. I opened a bug.

[stormfox]

We managed to use Gmail with the following settings:

Type : IMAPS
username : xxx@gmail.com
password : password
Host : 74.125.79.109
Thrusted : No


Rikwin
LBi

[Davero]

Yes, thank you. I forgot to mention this workaround, it worked for us too. Entering the ip address for the gmail server makes DNS obsolete. You would have to monitor any ip change by google to use it in prod environments, so this is not a workaround I wanted to use.