Customer Page Wont Load

[pallytank09]

Having a problem with a new installation of 3.1.6

It is running on Ubuntu and using AD for authentication

The agent web page works fine, loads, agents can log in.

The customer web page fails however. It throws a 500 error. The log on the server shows the following:

[error] Can't call method "GetOption" on an undefined value at /opt/otrs//Kernel/System/CustmoerAuth.pm line 124.\n

I find this strange since I have at no point touched this file.

Thoughts?

[CSL]

Is "CustmoerAuth.pm" a typo, or the actual text of the error?

I'm guessing /opt/otrs/Kernel/System/CustomerAuth.pm exists. Could this be a typo you've made somewhere, maybe in Config.pm ?

[pallytank09]

Typo on my part in the posting of the error.

It does in fact read CustomerAuth.pm

[pallytank09]

No one has any idea's? This seems like a rather application breaking bug since it makes OTRS completely unusable.

[jojo]

check if all files on disc are in correct version

[pallytank09]

I have done some more testing. This error only occurs when I have AD authentication turned on for customers.

[crythias]

If it's balking at CustomerAuth, then it doesn't like some values in Config.pm. The error message says it's looking for something not provided.

The code for GetOption is rather sparse:

Code: Select all

121	sub GetOption {
122	    my ( $Self, %Param ) = @_;
123	
124	    return $Self->{Backend}->GetOption(%Param);
125	}

But This means (likely) that Backend isn't properly defined. Can you share your Config.pm lines relating to CustomerAuth with private info redacted?