i want to link config item to customer, how to do it?

denbagusjkt · Post by **denbagusjkt** » 11 Jun 2012, 06:25

I know with otrs itsm we can linking config item to ticket, faq, or another config item it self. But I need to linking Config Item to Customer, Jack Server (Config Item) linked to Customer named Jack.

I can't find any way to do like that. If i must write new module, please tell me how to starting to do. Is there any ebook for otrs developer for creating module or hacking otrs code with easy example to understand?

jojo · Post by **jojo** » 11 Jun 2012, 06:27

you can assign CIs to Customer User, this is not be done via link

denbagusjkt · Post by **denbagusjkt** » 11 Jun 2012, 07:01

thanks for your fast reply answer. now i understand we can associate ci to customer with field name owner. i see it at this thread viewtopic.php?f=62&t=11151&p=43487&hili ... ect#p43487.

thanks very much againt.

denbagusjkt · Post by **denbagusjkt** » 05 Jun 2013, 06:34

i have successfully link config item to agent or customer, but why their data not showed at ITSMConfigItemZoom? as notes, this agent or customer is valid on validity state.

tto · Post by **tto** » 07 Jun 2013, 08:04

denbagusjkt wrote:i have successfully link config item to agent or customer, but why their data not showed at ITSMConfigItemZoom? as notes, this agent or customer is valid on validity state.

it is not shown as linked object, but as an CI attribute - see s1.png attached.

regards, T.

Znuny Open Source Ticketsystem

i want to link config item to customer, how to do it?

i want to link config item to customer, how to do it?

Re: i want to link config item to customer, how to do it?

Re: i want to link config item to customer, how to do it?

Re: i want to link config item to customer, how to do it?

Re: i want to link config item to customer, how to do it?