Dynamic field filled via web service

mgiammarco · Post by **mgiammarco** » 06 Mar 2012, 10:32

Hello,
I am learning otrs and I would like to know if this thing is possible:

- I would like to add a dynamic field to customer "new ticket" page. The field must have 5 digits. Then in the agent page I need to show the result of a web service call that have the 5 digits as input.

Can you help me?

Thanks,
Mario

artjoms15 · Post by **artjoms15** » 09 Mar 2012, 15:13

Well... as I know you can customize everything you want by editing either .dtl files (mostly client side stuff) or .pm files (what does server generate).
What would I do is making a simple dynamic field and afterwards set limitation via JavaScript (I know it is heavy and chubby, but ohh come on it is one statement per submit)

if (getElementByID('DynamicFields_XXX).length==0 or getElementByID('DynamicFields_XXX).length==5)
{
submit();
}

and set it on the submit button press event

(P.S. Do not have an OTRS instance near me at the moment, so these are just my thoughts how to do the task)

nickyls · Post by **nickyls** » 16 Mar 2012, 07:36

hi experts!
we have 2 Dynamic dropdown fields.we are using OTRS3.1.2 version.In this what i need is,depend on first dynamic dropdown field value second dynamic field value should change.i wnt to appear this thing in agent frontend while creating ticket..
Can you help me?
Thanks>

yuri0001 · Post by **yuri0001** » 16 Mar 2012, 08:36

nickyls wrote: we have 2 Dynamic dropdown fields.we are using OTRS3.1.2 version.In this what i need is,depend on first dynamic dropdown field value second dynamic field value should change.i wnt to appear this thing in agent frontend while creating ticket..
Can you help me?

ACL will help you - http://doc.otrs.org/3.1/en/html/ch18s03.html

nickyls · Post by **nickyls** » 17 Mar 2012, 12:02

here i have given my code.in the agent phone ticket creating we have "queue1".next we have dropdown field "drop2" depend on dropdown field chosen by agent, dropdown field "drop1" should appear in agent interface.

Code: Select all

# ticket acl
$Self->{TicketAcl}->{'200-ACL-Reference'} = {
   # current ticket match properties
        Ticket => {
            Queue                => ['queue1'],
            DynamicField_Field1  => ['drop2'],
            DynamicField_MyField => ['type of problem'],
            DynamicField_TicketFreeText2 => ['personal'],			
   },
    
# return possible options (white list)
    Possible => {
        # possible ticket options (white list)
        Ticket => {
            Queue => ['queue1'],
            #State => ['some state'],
            #Priority => ['5 very high'],
            DynamicField_Field1  => ['drop1'],
            DynamicField_MyField => ['error detail'],
			DynamicField_TicketFreeText2 => ['login error']
            # ...
			}
			},
			};

please suggest me if you find anything wrong in this............

yuri0001 · Post by **yuri0001** » 19 Mar 2012, 10:02

1. You missed Properties keyword
2.Try to delete Ticket => phrase in Properties, because your ticket at this time not yet been created (modify the syntax accordingly)

nickyls · Post by **nickyls** » 27 Mar 2012, 20:20

ok.thanks alot .apart from acl,where should i have to change in sysconfig for displaying & controlling these fields?

srivatsatatti · Post by **srivatsatatti** » 11 Jun 2012, 13:07

I would like to make Dynamic Field disabled based on Queue while adding a note/ moving the ticket

Post by **crythias** » 11 Jun 2012, 15:01

srivatsatatti wrote:Re: Dynamic field filled via web service
by srivatsatatti » Today, 7:07 am

I would like to make Dynamic Field disabled based on Queue while adding a note/ moving the ticket

This request isn't relevant to this thread...?