Customer cant see your tickets on the /otrs/Customer.pl

[lobogol]

Hello Every One

My registered customers can not see their open tickets, being opened by email, customer interface or by internal agents.

We have all registered customers, the customers of these companies with the same CustomerID, create a group specific to this queue and begin to open tickets, by mail, by customer interface, and agents interface, but nothing of tickets appear on the console customer.

Anyone knows how to solve this problem in version OTRS 3.1.4 with ITSM 3.1.2, RedHat.
Helo Every One.

[lobogol]

Have a update!

When I disable CustomerGroupSupport in Config in Framework -> Frontend::Customer my Customers can see your tickets and all customer tickets, but with I can use CustomerGroup. I need to use this option with enable? I not sure about it.

[jojo]

why are you using Customer Group Support if you are not aware of its consequences?

[crythias]

CustomerGroupSupport means customers *must* be members of the groups to which the queues belong. If queues aren't in the "users" or "CustomerGroupAlwaysGroups" then customers won't see their own tickets.

[lobogol]

@jojo, In this case, I have a test environment, so I'm not worried about it right now.

@crythias, thankyou for you comment, I have reviewed the settings and I found the error. My Costumers were not in the correct queue.

Thankyou guys.