How to change the location of freetexts on new phonetickets?

[guillo]

So Basically I have X layout of freetexts on my new phone ticket screen. I just want to change such layout.



(CREAR = CREATE)

I Want to place the RFC field just above the "SERVICIO APLICACIONES"

[crythias]

read the commented sections in Kernel/Output/HTML/Standard/AgentTicketPhone.dtl

[guillo]

So it's been a long time since I posted this! Not a such noob anymore.... But I still can't figure it out this part. I've been looking at the AgentTicketPhone.dtl and I still can't understand how to change the order of the freetext.

So I've been looking at this part:

Code: Select all

#<!-- dtl:block:ArticleFreeText1 -->
#                        <label>$Data{"ArticleFreeKeyField1"}:</label>
#                        <div class="Field">
#                            $Data{"ArticleFreeKeyField1"}
#                        </div>
#                        <div class="Clear"></div>
#<!-- dtl:block:ArticleFreeText1 -->
#<!-- dtl:block:ArticleFreeText2 -->
#                        <label>$Data{"ArticleFreeKeyField2"}:</label>
#                        <div class="Field">
#                            $Data{"ArticleFreeTextField2"}
#                        </div>
#                        <div class="Clear"></div>
#<!-- dtl:block:ArticleFreeText2 -->

So if I change the order from 1 to 2, to 2 to 1, then my freetext will appear on that order?? So I must add a <!-- dtl:block:ArticleFreeTextX --> for every freetext in the order that i want it??? is taht it??

[yuri0001]

Yes, you must create such block for each Dynamic (FreeText) field in needed order.
Each block must have the header with name of field as it created in SysConfig (CategoryName in example)
<!-- dtl:block:DynamicField_CategoryName -->