Help with email

[jcbennett]

I am able to send email from my box via sendmail command line successfully.

I need to use IMAPS within OTRS.

I have set it up as I believe it shoul dbe within OTRS, however, I get the following when I try to fetch email to test it out:

Code: Select all

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jun 21 09:02:52 2012 
Message: IMAPS: Auth for user <user>/<server> failed! Traceback (8860): 
Module: Kernel::System::MailAccount::IMAPS::_Fetch (v1.12) Line: 127 
Module: Kernel::System::MailAccount::IMAPS::Fetch (v1.12) Line: 79 
Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424 
Module: Kernel::Modules::AdminMailAccount::Run (v1.28) Line: 69 
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 
Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 
Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 
Module: ModPerl::Registry::handler (v1.99) Line: 31

I have tried a number of settings here and I can't seem to get it to work. Before I go back to our Exchange admin, I would like to be sure that these errors don't indicate a problem elsewhere on my system that I might need to correct.

Any insight would be greatly appreciated!

[crythias]

I am able to send email from my box via sendmail command line successfully.

That's irrelevant to the rest of your post.

Code: Select all

Message: IMAPS: Auth for user <user>/<server> failed! 

Your credentials to get mail are incorrect. It doesn't matter if you can send properly.

[jcbennett]

As it turns out, our Exchange admin tells me that this account was created on an Exchange 2010 box. THis box doesn't have support for pop3 or imap and they do not intend to implement it.

The credentials I have entered are indeed correct, the support just isn't there.

I suppose I get to attempt to set up via procmail instead.

[crythias]

I wish everyone could enjoy procmail ... it's pretty easy to set up as long as the otrs box can receive email, and it makes the ticket flow nearly instantaneous.