[otrs 2.4.7] Notification Event mail problem

[land0]

Hi to all,

I configured a notification event and it's works, but.... this notification generates two notification mail, the first is correct and the second (double) have an attacchment, why?

thanks

[crythias]

Why did you create the Notification Event?

[land0]

Why did you create the Notification Event?

to notify the opening of a ticket in a queue specific to an external email address.

This is the notification event configurtation:

Recipient (Email based): email@domain.dom
Queue: the queue specific

Include Attachments to Notification: (Only for ArticleCreate Event.) => NO

Object:<OTRS_CUSTOMER_SUBJECT>

Text:
Ticket N°: <OTRS_TICKET_TicketNumber>
Object: <OTRS_CUSTOMER_SUBJECT>
Problem: <OTRS_CUSTOMER_BODY>

[crythias]

The queue has an autoresponse.

[land0]

The queue has an autoresponse.

Yes it's true, but the email recipients are several, the autoresponse related at the queue send the notification to mail1@domain.dom (customer) and works perfectly,

the recipient configurated on notification event are mail2@domain.dom, also notification email to mail2@domain.com it work, but the strange is the the second mail with an attachment called "file-2", should get an a signle mail! Not two!

If i disable the notification event, the autoresponse continues to operate normally, while mail2@domain.dom recipient dont' receive any mail.

Strange problem....

[land0]

The queue has an autoresponse.

I try to disable autoresponse, and the notification event email is only one (works perfectly)

But now i dont' have an autoresponse... i use this notification to notify the ticket create in the system at customer

I don't understand beacause the system when the are an autoresponse related to the queue, and a notification event email to another recipient, the system create this double mail with attachment... why?

In this case, i must manage all notification with "notification Event"?

thank you