how to update OTRS helpdesk from 3.1.6 to 3.1.7

Moderator: crythias

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cosmos77
Znuny newbie
Posts: 1
Joined: 19 Jun 2012, 12:58
Znuny Version: 3.1.6
Real Name: Xavier Daucourt
Company: RTSCIC Ouest

how to update OTRS helpdesk from 3.1.6 to 3.1.7

Post by cosmos77 »

Hello,
If I already have an functionnal installation (with addon) in 3.1.6, how to or which is the best way to make the update towards the 3.1.7 version ?
The ideal would certainly be to uninstall the old version and to reinstall the last version (3.1.7), but sure I would lose all my personal modifications ?
Thank you for your comment and collaboration
kind regards :)
Cosmos77
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: how to update OTRS helpdesk from 3.1.6 to 3.1.7

Post by crythias »

READ UPGRADING and README
Disclaimer: this is not the official answer, but:
Backup the otrs folder
Backup the database
download the 3.1.7 source
extract 3.1.7 on top of 3.1.6
clear/empty/delete cache
rebuild config
verify permissions (see README)

Historically, minor revisions don't change schema.
Standard disclaimers apply. Backup, test, verify, roll out. Did I mention backup?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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