Forgotten email and New Customer sign up emails not sending

[maxwellsmart84]

This is driving me crazy because I am able to get emails sent from tickets to go out just fine- as far as I know it is just the forgotten password and new user sign up emails that are not sending. We are still in the deployment phase of the prodcut but I am trying to get past this hump before I go anywhere else. I get an "Internal Server Error 500" after submitting a forgotten password request- when a new customer signs up through the customer portal it just hangs into nothing (blank page). Our email server is a hosted Exchange server (MS 365).

Any ideas?

Much thanks in advance.

[maxwellsmart84]

I wanted to add that I checked the Apache error log and it looks like I am generating this error:

[Tue Jun 26 16:01:55 2012] [error] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender\n at C:/PROGRA~2/OTRS/OTRS//Kernel/System/Email/SMTPTLS.pm line 172\n
Scalars leaked: 1
Scalars leaked: 1

[jladd]

Do you have emails working for this at all? From your Apache error log, it looks like its failing to connect to exchange. One possible alternative is to set up smtp on the OTRS server, point OTRS to the smtp server then have that distribute the emails

[maxwellsmart84]

Yeah that is the odd thing- I can reply and forward tickets from the system just fine= it appears to only be the new customer sign ups and forgotten passwords- mind you I have not been testing notifications/auto replies

[crythias]

Client does not have permissions to send as this sender\n

Quoting myself:

Client does not have permissions to send as this sender

This means the user assigned to the SMTP authentication does not allow sending from other than the authenticated user.
Places to verify:
Queue System Address (Admin, Queues)
Notification Sender (SysConfig)
System Email Address (Admin Panel Box for Email Addresses)

[maxwellsmart84]

<SOLVED>

I found it under SysConfig "Core" and then "AdminEmail"

It's odd that OTRS allows you to pick what email address to send out for each queue but then only works when it matches the email address you have in SMTP settings. If i pointed SMTP to the OTRS would that fixt that issue?

[tyctor]

Hi

i have same error "Client does not have permissions to send as this sender"
but it happens after customer create new ticket through web-form

i checked settings in
Queue System Address (Admin, Queues)
Notification Sender (SysConfig)
System Email Address (Admin Panel Box for Email Addresses)
->
it forgot to Autoresponses )

there is only one email address, so maybe this error means something else?
exact error is:
Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender
at /home/otrs/src/otrs-3.1.7/bin/cgi-bin/../../Kernel/System/Email/SMTPTLS.pm line 172

if i am trying to send email directly from perl script, with otrs parameters, email is succesfully send

so if i understand well:

This means the user assigned to the SMTP authentication does not allow sending from other than the authenticated user.

this setting should be done on exchange server? -> yes





regards