[BUG] Error to start Apache after upgrade to 3.1.7

[SuperDOS]

Hi,

I noticed that after upgrading to 3.1.7 I got an error when try to start OTRS

Starting OTRS
Checking Apache ... failed!
--> Please start the web server first! (rcapache22 start) <--

had to edit /etc/sysconfig/otrs so it reads rcapache2 and not rcapache22

# Used webserver [apache]
#
OTRS_USED_WEBSERVER=Apache
OTRS_USED_WEBSERVER_RCSCRIPT=rcapache2

[Schlumpf]

Hi,

same error here...

Tried to install OTRS 3.1.7 on openSuse 12.1 with MySQL 5.5 and Apache 2.2. Apache and MySQL is running but I can't start OTRS - only get the error massage

Code: Select all

Aug  1 11:45:57 linux-qxwd otrs[2676]: Starting OTRS
Aug  1 11:45:57 linux-qxwd otrs[2676]: Checking Apache ... failed!
Aug  1 11:45:57 linux-qxwd otrs[2676]: --> Please start the web server first! (rcapache22 start) <--
Aug  1 11:45:57 linux-qxwd systemd[1]: otrs.service: control process exited, code=exited status=1
Aug  1 11:45:57 linux-qxwd systemd[1]: Unit otrs.service entered failed state.

So i corrected the statement in the /etc/sysconfig/otrs and changed the "22" to a "2". The message the is still the same but with "rcapache2"

Code: Select all

Aug  1 11:47:56 linux-qxwd otrs[2727]: Starting OTRS
Aug  1 11:47:56 linux-qxwd otrs[2727]: Checking Apache ... failed!
Aug  1 11:47:56 linux-qxwd otrs[2727]: --> Please start the web server first! (rcapache2 start) <--
Aug  1 11:47:56 linux-qxwd systemd[1]: otrs.service: control process exited, code=exited status=1
Aug  1 11:47:56 linux-qxwd systemd[1]: Unit otrs.service entered failed state.

Is there anything else to fix? The apache errorlog says nothing, so I have only these few lines of text in the /var/log/messages file.

Hope there is anybody having the necessary hint for me.. I am looking forward it.

Regards
M.

[CSL]

Looks like it's trying to start apache using the wrong service name? Have a look inside /etc/init.d to see what your webserver service is called. On many distro's apache is called httpd. If httpd is present inside init.d then I'd change the line from rcapache2 to httpd.

[Schlumpf]

In /etc/init.d/ I see a service called apache2. When I try to insert

rcapache2 force-start

on command line it works. Same happens when I insert

/etc/init.d/apache2 start

.

The error message from above does also appear when the webserver is allready running. It doesn't care about its state.

Nevertheless I tried changing the value in the /etc/sysconfig/otrs into "httpd". But this also doesn't have any effect.

[crythias]

I never start otrs as a service ... it doesn't make sense to me. If the web server works, mysql works, and cron works, otrs should work because it's a web application. It's not an executable/daemon. It doesn't really *run*, but rather "reacts" to input, etc.

[Wolfgangf]

did you check your startup script (which is used in /etc/apache2/conf.d/otrs) for errors (uninstalled Perl modules, db connection, ...)
did you check /var/log/apache2/error_log
did you check /var/log/apache2/rcapache2.out