no open tickets in status view
Moderator: crythias
no open tickets in status view
hello, i upgraded from otrs 3.0.10 to 3.1.7 and now i click on ticket->statusview and the are zero (0) tickets there, i tried to create a ticket and kept it open but it didn't appear there. there are over 50 open tickets but all are missing why is that? is it a bug or something that i haven't done?
Re: no open tickets in status view
well i went to sysadmin and ticket and status view (index.pl?Action=AgentTicketStatusView;SortBy=TicketEscalation;OrderBy=Up;View=;Filter=Open) and changed
Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage
from 50 default to 60
and voila it all worked, opened tickets now appear and so do closed tickets.
the number next to open tickets is 51 so perhaps 51 was greater than 50 and so it was not working or what? i still don't get it why changing the number made it work..
Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage
from 50 default to 60
and voila it all worked, opened tickets now appear and so do closed tickets.
the number next to open tickets is 51 so perhaps 51 was greater than 50 and so it was not working or what? i still don't get it why changing the number made it work..