Problems with httpd

[rsmendes]

Ok so first time I'm trying to install OTRS.
It's a VPS with CentOS 5.8 and WHM/cPanel

rpm would give me an error saying httpd was missing and was needed for OTRS.
All the other dependencies missing had been fixed and yet that one remained, so I went nodeps

All alright, OTRS first steps correctly configured.

root@isis [/]# service otrs start
Starting OTRS..
Checking httpd ... failed!
--> Please start the web server first! (service httpd start) <--
root@isis [/]# service httpd start
httpd (pid 1735) already running
root@isis [/]#

WHAT'S WRONG WITH OTRS??

[jojo]

it seems that you have installed the httpd not by rpm?

you should try to install OTRS manually or change the /etc/sysconfig/otrs file not to check for httpd

[rsmendes]

The httpd was installed by my hosting company when they installed the VPS.

Always been working just fine.

Meanwhile I took a look at the file you directed me to and set the httpd verification to 0.

service otrs start still halts on errors:

Error!
Maybe your database isn't configured yet?

Try the web installer to configure your database:

-->> http://myserver.com/otrs/installer.pl <<--

or configure your database with README.database (DB - Setup Example)

But when I go on http://myserver.com/otrs/installer.pl

I get a 404 error:

The server can not find the requested page:

myserver.com/otrs/installer.pl (port 80)

[jojo]

thats becaus the rpm could not install the files for the httpd or httpd was not restarted afterwards.

Please use the tar.gz file and do a manual installation

[rsmendes]

Ok, thx for the feedback.

I'll do a manual installation and let you know what's the outcome.

[rsmendes]

OK so I did a clean fresh manual install of otrs
I have a question when it comes to apache config

so I should create a otrs.conf file and have httpd.conf Include it

and it should look like this

# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd.include.conf,v 1.25 2011/11/05 17:39:09 mb Exp $
# --

# agent, admin and customer frontend
ScriptAlias /otrs/ "/users/otrs/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/users/otrs/otrs/var/httpd/htdocs/"

# activate this if you are using an Oracle database
#SetEnv ORACLE_HOME /path/to/your/oracle/
#SetEnv ORACLE_SID YOUR_SID
#SetEnv NLS_LANG AMERICAN_AMERICA.UTF8
#SetEnv NLS_DATE_FORMAT 'YYYY-MM-DD HH24:MI:SS'

# if mod_perl is used
<IfModule mod_perl.c>

# load all otrs modules
Perlrequire /users/otrs/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec

# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
</Location>

# set mod_perl2 option for generic interface
<Location /otrs/nph-genericinterface.pl>
PerlOptions -ParseHeaders
</Location>

</IfModule>

# directory settings
<Directory "/users/otrs/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/users/otrs/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>

<IfModule mod_headers.c>
<Directory "/users/otrs/otrs/var/httpd/htdocs/skins/*/*/css-cache">
<FilesMatch "\.(css|CSS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>

<Directory "/users/otrs/otrs/var/httpd/htdocs/js/js-cache">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
</IfModule>

# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 4000

but let's say I created the subdomain otrs.mysite.com and I would like to type that address and open otrs
also otrs.mysite.com has been created as a virtualhost

so on my httpd.conf I have

<VirtualHost ip_address:80>
ServerName otrs.mysite.com
ServerAlias http://www.otrs.mysite.com
DocumentRoot /users/otrs/public_html
ServerAdmin webmaster@otrs.mysite.com
## User otrs # Needed for Cpanel::ApacheConf
<IfModule mod_suphp.c>
suPHP_UserGroup otrs otrs
</IfModule>
<IfModule !mod_disable_suexec.c>
<IfModule !mod_ruid2.c>
SuexecUserGroup otrs otrs
</IfModule>
</IfModule>
<IfModule mod_ruid2.c>
RUidGid otrs otrs
</IfModule>
CustomLog /usr/local/apache/domlogs/otrs.mysite.com-bytes_log "%{%s}t %I .\n%{%s}t %O ."
CustomLog /usr/local/apache/domlogs/otrs.mysite.com combined
ScriptAlias /cgi-bin/ /users/otrs/public_html/cgi-bin/
</virtualhost>

Can I just alter this to have otrs working?
or change the otrs.conf file so that when i go into otrs.mysite.com it's the same as it would be otrs.mysite.com/otrs/

thanks

[rsmendes]

ok i figured it all out (except running otrs directly from otrs.mysite.com)

thanks; close please

[crythias]

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