OTRS 3.0 Customize "New Help Desk Acct" email

Moderator: crythias

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NikNickleby
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Posts: 4
Joined: 30 Jun 2012, 01:21
Znuny Version: 3.0.10
Real Name: Nick

OTRS 3.0 Customize "New Help Desk Acct" email

Post by NikNickleby »

HI there, apologies if this question has been asked before but I'm hoping I can get some insight into this:
Running OTRS 3.0 and I'm trying to modify the subject and body of the email that customers receive when self registering. Checked thru Sysconfig but did not see anything there. Please help. tks
NikNickleby
Znuny newbie
Posts: 4
Joined: 30 Jun 2012, 01:21
Znuny Version: 3.0.10
Real Name: Nick

Re: OTRS 3.0 Customize "New Help Desk Acct" email

Post by NikNickleby »

Main reason for modifying it is that it get's caught in the spam filters for the users. I think it has to do with the subject and body of the message so I would like to customize it.
NikNickleby
Znuny newbie
Posts: 4
Joined: 30 Jun 2012, 01:21
Znuny Version: 3.0.10
Real Name: Nick

Re: OTRS 3.0 Customize "New Help Desk Acct" email

Post by NikNickleby »

This is the generic email that the user gets right now. Do I have to go into the OTRS directories and manually modify a file to edit this directly (customer.pl)? I thought I would be able to do it under "notifications" or "auto responses" but I don't see anything there either.
______________________________________________________________________
Subject: New Help Desk Acct!

Hi user,

You or someone impersonating you has created a new OTRS account for
you.

Full name: otrs user
User name: username
Password : password

You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.

http://website/otrs/customer.pl
crythias
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Re: OTRS 3.0 Customize "New Help Desk Acct" email

Post by crythias »

Edit Config Settings in Framework -> Frontend::Customer
CustomerPanelBodyNewAccount
Defines the body text for notification mails sent to customers, about new account.

"how did you find this?"
I put the word "created" in the Sysconfig search and looked through the relevant entries. "Frontend::Customer" seemed like it was the most relevant for the results given, considering it dealt with Customer Interface.

"why did you choose the word 'created'"?
It was the most relevant word that would be reasonably unambiguous to return the result i wanted.
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NikNickleby
Znuny newbie
Posts: 4
Joined: 30 Jun 2012, 01:21
Znuny Version: 3.0.10
Real Name: Nick

Re: OTRS 3.0 Customize "New Help Desk Acct" email

Post by NikNickleby »

Thanks Crythias for your help!
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