We use OTRS 3.0.11 on ubuntu and it is running great, today our IT team make use of the system only
We are looking at also moving another department on to the system to handle it's tickets. For the most part this is straight-forward, we will add a new set of Queues, Groups, etc
The area I need some help with is a free-text-field that we use to set ticket categories. We have values like Printer-Problem, Login-Problem, Internet-Problem, etc which a customer chooses when submitting a new ticket. In short we want to have different categories to show up, when a customer chooses different queues.
Is there a way to customize which Freetextfields are visible for a customer & agent, per queue?
Is there another way it could be achieved?
many thanks
