(SOLVED) Add columns to Status View (S)

[morecw]

Hello team,

I'm sorry if this has been posted elsewhere but for the life of me I can't find the answer!

Can anyone tell me how to add columns e.g Types, to the Status View (S)?

Thanks very much!

[artjoms15]

Open your TicketOverviewSmall.dtl file and in HTML columns add new <th> tag and <td> </td>tag below And between td tags insert the variable $Param{Type}. Hope it will work

Cheers,
A.

[morecw]

Thanks for the reply.

I added these two parts to AgentTicketOverviewSmall.dtl, but it doesn't work. No errors, it just doesn't appear! Any suggestions?

<!-- dtl:block:OverviewNavBarPageType -->
<th class="Type $QData{"CSS"}">
<a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=Type;OrderBy=$LQData{"OrderBy"}">$Text{"Type"}</a>
</th>
<!-- dtl:block:OverviewNavBarPageType -->




<!-- dtl:block:RecordTicketType -->
<td>
<div title="$QData{"Type"}">$QData{"Type","30"}</div>
<!-- dtl:block:RecordTicketType -->

[artjoms15]

In Kernel/Output/HTML/TicketOverviewSmall.pm (according perl module) there is no such variable exported Type, so you should add it manually

In my opinion all you should do change this line 315

Code: Select all

        my @Col = (qw(TicketNumber Age State Lock Queue Owner CustomerID));

to

Code: Select all

  my @Col = (qw(TicketNumber Age State Lock Queue Owner CustomerID Type));

And keep the changes made to DTL file

Cheers,
A.

[morecw]

Well.. that's done SOMETHING! the Type column is there now but no data underneath and the alignment is all wrong now

[artjoms15]

Firstly
Please close the </td> tag in the <!-- dtl:block:RecordTicketType -->
Secondly
I am not sure that this block (RecordTicketType) is registered in .pm file so you should add such code to TicketOverviewSmall.pm approx. at line 540

Code: Select all

            $Self->{LayoutObject}->Block(
                Name => 'RecordTicketType',
                Data => { %Article},
            );

It will provide the block RecordTicketType with data about the last article of a ticket (and info about the ticket itself)
After that the data should appear

Cheers,
A.

[morecw]

FANTASTIC!! I moved a few things around in order to insert 'Types' as a middle column, but you gave me a much better understanding of how to do it.

Thank you so much