Hi!
I would like to be able to edit existing articles.
The scenario is that we use OTRS to handle orders to our IT-department, and some of them are complex and will take several days to deliver.
During the progress we will type down what we have done, and in the end we have all the information (ex install notes) in the OTRS ticket.
Unfortunately the information now is divided into several articles, and we would like to ha all the information in only one article.
Is this possible? Any ideas?
Best regards
/Magnus
Edit existing article
Moderator: crythias
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Odopt
- Znuny newbie
- Posts: 3
- Joined: 20 Jun 2011, 10:48
- Znuny Version: 3.0.7
- Real Name: Magnus Larsson
- Company: H1 Communication AB
Edit existing article
OTRS 3.0 on Windows with MySQL database connected to an Active Directory for Agents and Customers.
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crythias
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Re: Edit existing article
Not out of the box, but you can print the entire ticket.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
Odopt
- Znuny newbie
- Posts: 3
- Joined: 20 Jun 2011, 10:48
- Znuny Version: 3.0.7
- Real Name: Magnus Larsson
- Company: H1 Communication AB
Re: Edit existing article
Thanks for your reply!
We are trying that today, but the information is to much fragmented and we would like to avoid using som other tool for just this part.
Can you create a "big" freetextfield that could be used instead?
Tanks
/Magnus
We are trying that today, but the information is to much fragmented and we would like to avoid using som other tool for just this part.
Can you create a "big" freetextfield that could be used instead?
Tanks
/Magnus
OTRS 3.0 on Windows with MySQL database connected to an Active Directory for Agents and Customers.