(SOLVED) failed when create ticket from customer interface

[Alukardd]

Hello!
When client try to create new ticket inside customer interface he get an error (I post it bellow). Ticket was created by it is completly empty, and has no article with thish ticket_id in table article in MySQL database.

Ошибка: Need ArticleTypeID!

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Jul 3 18:11:57 2012

Message: Need ArticleTypeID!

Traceback (13293):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.311.2.1) Line: 120
Module: Kernel::Modules::CustomerTicketMessage::Run (v1.100) Line: 419
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.63) Line: 998
Module: /usr/share/otrs/bin/cgi-bin/customer.pl (v1.44) Line: 46

That customer interface return to normal work I must manualy delete appropriate entry in table ticket.

I seen similar problem, but I can't find a solution.

OTRS 3.1.6, MySQL 5.1.63, Debian GNU/Linux 6.0.5

I think that it may be my mistake, but I can't find it... Help me, please.

[crythias]

Can't find article type, which means you renamed your article types and/or present default or list of article types that are invalid.
They'd be entries like note-external, note-internal, etc. Check the SysConfig Ticket for CustomerViewCompose entries

[Alukardd]

Heh, I change Ticket::Frontend::CustomerTicketMessage###ArticleType
I thought that it is Free Field — Type. And wrote my prefered type for ticket) Now I return "webrequest" and it's work fine.

[July]

OK so I have been doing some looking up on this same issue and I set this back to defaults and still will not work.

Tue Oct 2 09:44:25 2012 error OTRS-CGI-234 Need ArticleTypeID!
Tue Oct 2 09:44:25 2012 error OTRS-CGI-234 Found no SenderType(ID) for company!
Tue Oct 2 09:44:25 2012 error OTRS-CGI-234 Found no ArticleType(ID) for General IT !

Above are logs and General IT is a type i created but I disabled thinking it was the issue and not sure why it's still being referenced. HELP!!!