Longer subject/From information in small ticket overview?

[Sofia]

Hi all,

This is a question for 3.0.10.

I would like to make the from/subject longer in the agent small ticket overview. As it is now, the sender name and subject for e-mail correspondance is truncated which isn't very helpful as we prefer to see the whole subject and/or sender address or at least most part of it.

It looks something like this today (for longer subjects/sender names):

TicketID | Last updated | From/Subject | State
XXXXXX 20120704 16:00 Software Customer Services - Eur[...] Open
Exception when trying to update [...]

If it would be possible to see sender as 'Software Customer Services - Europe' and the subject 'Exception when trying to update to version 5.10' it would be much more useful, especially as we normally have several parts involved with different ticket ID's in the same e-mail subject and we would like to see them all. We do see these extra ticket ID's in the medium & large view with some configuration, but the small ticket list is our primary day-to-day tool and if would be nifty if this can be fixed somehow.

I have searched through SysConfig and also checked the css and dtl for the small overview, but couldn't find anywhere to control this.

Is there someone who has resolved this and can help me out?

Thanks in advance!

[crythias]

Kernel/Output/HTML/Standard/AgentTicketOverViewSmall.dtl

Code: Select all

                    <td>
                        <div title="$QData{"From"}">$QData{"FromRealname","30"}</div>
<!-- dtl:block:RecordLastCustomerSubject -->
                        <div title="$QData{"Subject"}">$QData{"Subject","30"}</div>
<!-- dtl:block:RecordLastCustomerSubject -->
<!-- dtl:block:RecordTicketTitle -->
                        <div title="$QData{"Title"}">$QData{"Title","30"}</div>
<!-- dtl:block:RecordTicketTitle -->
                    </td>

Remove or increase the numbers.

[Sofia]

Thanks - that did it! I was trying to alter the AgentOverviweSmall.dtl yesterday but I must have fiddeles with the wrong rows - didn't found these one then

Now it all looks nice and shiny and not truncated!

Many thanks again!