[SOLVED]Error: Need TicketID!

[adt]

i have created a new module named CustomerTicketHardwareMessage.pm at location /Kernel/Modules

I just created CustomerTicketHardwareMessage.dtl file and put it in /kernel/Output/HTML/mytheme/CustomerTicketHardwareMessage.dtl

Now, i have a link on customer navigation bar and i need to call this CustomerTicketHardwareMessage.pm module by clicking the link.

But it gives me following error:
Software error:
Can't locate object method "new" via package "Kernel::Modules::CustomerTicketHardwareMessage" (perhaps you forgot to load "Kernel::Modules::CustomerTicketHardwareMessage"?) at /opt/otrs//Kernel/System/Web/InterfaceCustomer.pm line 838.

For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.


Please help me.

[crythias]

Does CTHM.pm include its own name in the package line?

[adt]

Thanks crythias ; for such a nifty reply.

But while submitting this ticket , i don't know what i can do to connect this .pm and .dtl with database so that on submit button , i can save the data to database .
On clicking submit button i get following error :


Error: Need TicketID!

Comment:
Traceback: ERROR: OTRS-CGI-58 Perl: 5.10.0 OS: linux Time: Fri Jul 6 08:35:55 2012

Message: Need TicketID!

Traceback (3561):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.4) Line: 112
Module: Kernel::Modules::CustomerTicketHardwareMessage::Run (v1.47.2.1) Line: 384
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48
Module: (eval) (v1.42) Line: 204
Module: ModPerl::RegistryCooker::run (v1.42) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31


Thanks in advance!

[crythias]

i don't know what i can do to connect this .pm and .dtl with database so that on submit button , i can save the data to database

Your error message of course indicates you need a TicketID because you're using ArticleCreate without (a valid) one.