Hello, is there a way to automatically close a ticket based on email reply? I only want to this for certain tickets so I would think I need to create another ticket state, example state = order. If a ticket is set to state = order, if there is an email reply to the ticket, automatically close the ticket. What is the best way to accomplish this?
Any help greatly appreciated. Thanks.
-Sophy
How to auto close a ticket after an email reply?
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crythias
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Re: How to auto close a ticket after an email reply?
PostMasterFilter
Match ... something
Set otrs followupstate closed.
For instance, you could send the thing with the reply *from* a specific email address (otrs-close@domain?) and match that upon reply.
Match ... something
Set otrs followupstate closed.
For instance, you could send the thing with the reply *from* a specific email address (otrs-close@domain?) and match that upon reply.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: How to auto close a ticket after an email reply?
Yes I think that should do it, thanks! 