TicketID missing in link after 3.0 -> 3.1.6 upgrade

[ondraknezour]

There is no parameter in link after upgrade mentioned in subject in ViewZoom.

I have several Dynamics Fields of which one has Show link property set to somethink like https://server/script.php?id=$LQData{"TicketID"}, but in ticket overview I get always only static part of URL, TicketID is never present. How can I debug such problem?

[crythias]

I have taken a look at this and can't really figure out why, but it's likely (?) that the rendering of the link comes from information the dynamic field knows, not what the ticket shows.
In AgentTicketZoom.dtl, there is a commented section for showing a specific field block.

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#<!-- dtl:block:ArticleDynamicField2Link -->
#                    <p class="Value" title="$QData{"Title"}"><a href="$Data{"Link"}" target="_blank" class="DynamicFieldLink">$Data{"Value"}</a></p>
#<!-- dtl:block:ArticleDynamicField2Link -->

And since TicketID renders at this level, I'd assume that you could change the .dtl to provide the TicketID in the link:

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<!-- dtl:block:ArticleDynamicField2Link -->
                    <p class="Value" title="$QData{"Title"}"><a href="$Data{"Link"}$QData{"TicketID"}" target="_blank" class="DynamicFieldLink">$Data{"Value"}</a></p>
<!-- dtl:block:ArticleDynamicField2Link -->

Where the Dynamic Field Link will have everything up to and including '='

Note that the word "Field2" should reference the actual field name of your dynamic field.

AgentTicketOverview.dtl has similar construct:

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#<!-- dtl:block:OverviewNavBarPageDynamicField_Field2_Sortable -->
#                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=DynamicField_$LQData{"DynamicFieldName"};OrderBy=$LQData{"OrderBy"}">$Text{"$Data{"Label"}"}</a>
#<!-- dtl:block:OverviewNavBarPageDynamicField_Field2_Sortable -->

Which could be converted to:

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<!-- dtl:block:OverviewNavBarPageDynamicField_Field2_Sortable -->
                        <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=DynamicField_$LQData{"DynamicFieldName"};OrderBy=$LQData{"OrderBy"}">$Text{"$Data{"Label"}"}</a>
<!-- dtl:block:OverviewNavBarPageDynamicField_Field2_Sortable -->

and further down ...

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<!-- dtl:block:RecordDynamicField2Link -->
                            <a href="$Data{"Link"}$QData{"TicketID"}" class="DynamicFieldLink">$Data{"Value"}</a>
<!-- dtl:block:RecordDynamicField2Link -->

[ondraknezour]

Thanks for your reply.

I tried suggested in AgentTicketZoom.dtl with strange result.

I'm working with following example code embeded in template (TicketFreeText2 is the name of Dynamic Field in this case):

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                    <fieldset class="TableLike FixedLabelSmall">
<!-- dtl:block:TicketDynamicField_TicketFreeText2 -->
                        <label>$Text{"$Data{"Label"}"}:</label>
                        <p class="Value">
<!-- dtl:block:TicketDynamicField_TicketFreeText2_Link -->
                            <span title="$QData{"Title"}"><a href="$Data{"Link"}" target="_blank">$Data{"Value"}</a></span>
<!-- dtl:block:TicketDynamicField_TicketFreeText2_Link -->
#<!-- dtl:block:TicketDynamicField_TicketFreeText2_Plain -->
#                            <span title="$QData{"Title"}">$Data{"Value"}</span>
#<!-- dtl:block:TicketDynamicField_TicketFreeText2_Plain -->
                        </p>
<!-- dtl:block:TicketDynamicField_TicketFreeText2 -->
                    </fieldset>

As can be seen, there is possible to render link or plain text. But both of them works the same way. Title and Value is available, but nothing else, including Link value. They just render empty data.

I resolved this problem temporarily by ugly hack - hardcoding URL before end of element, where $LQData{"TicketID"} works, but it seems for me that something is broken here.

[crythias]

This is a real bug. Bug submitted as http://bugs.otrs.org/show_bug.cgi?id=8633

[crythias]

The code is (not) within Kernel/Modules/AgentTicketZoom.pm

For instance,

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        $Self->{LayoutObject}->Block(
            Name => 'TicketDynamicField_' . $DynamicFieldConfig->{Name} . '_Plain',
            Data => {
                Value => $ValueStrg->{Value},
                Title => $ValueStrg->{Title},
            },
        );

is there but there needs to be additional code such as

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        $Self->{LayoutObject}->Block(
            Name => 'TicketDynamicField_' . $DynamicFieldConfig->{Name} . '_Link',
            Data => {
                Value => $ValueStrg->{Value},
                Title => $ValueStrg->{Title},
                Link => $ValueStrg->{Link},
                $DynamicFieldConfig->{Name} => $ValueStrg->{Title},
                %Ticket

            },
        );

Edit: %Ticket added because it includes TicketID and all the other stuff.