So I open a ticket, select the incident, enter customer, and I get nothing in the drop downs for Service of SLA.
Before you ask, I have created the services in Admin, I have tied the customer to the service.
The funny thing is, if I open the ticket and select no service / sla, then I use the 'split' option, it will then popular the service / SLA drop downs.
Anyone have any idea?
When Creating a New Ticket, The Service / SLA isn't there
Moderator: crythias
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crythias
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Re: When Creating a New Ticket, The Service / SLA isn't ther
What version OTRS, please?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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MWMeads
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Re: When Creating a New Ticket, The Service / SLA isn't ther
Weird, I figured it out.
It seems you HAVE to setup default services in order to make them popular. Not just individual services per user in order for it to work on a brand new ticket.
It seems you HAVE to setup default services in order to make them popular. Not just individual services per user in order for it to work on a brand new ticket.
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MWMeads
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Re: When Creating a New Ticket, The Service / SLA isn't ther
3.1.3 is the current version I am working in.crythias wrote:What version OTRS, please?
I went into Customer <-> Services and went into edit default services. Selected them all, and now it works. I don't understand why it wouldn't work by me going in there and taking all services for just one customer.
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crythias
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Re: When Creating a New Ticket, The Service / SLA isn't ther
It may be an issue with not knowing the customer before you choose the services.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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