[SOLVED]GenericAgent Problem

[schimmelpfeng]

Hello,

Im having a problem with GenericAgent in OTRS 3.1.4.
Im trying to send Escalation e-mails to one Queue, the GenericAgent run the job, but dont send any notification.
In the log just appear this:

Run GenericAgent Job 'Envia E-Mail' from config file.

Here is my GenericAgent.pm

'Envia E-Mail' => {
Escalation => 1,
# new ticket properties
New => {
Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
},
},

Any ideas?

Thanks

[crythias]

this will: notify all agents who selected the queue in "my queues/custom queues"

[schimmelpfeng]

Yes, but i put my agents to recive this e-mails, but they dont recived anything.
I create one queue named 'test' for this agents, but no one is reciving escalation time e-mail.
I dont know why.

[crythias]

The agents must have this queue selected in their My Queues. It's not enough that they're members.

[schimmelpfeng]

Its works!!
Thanks a lot!!