Unable to send emails

[iwsmike]

Hi, here's my config:

OTRS 3.1.7 Win32 (Windows Server 2003)

The modules i use

Code: Select all

C:\Program Files\OTRS\OTRS\bin>otrs.CheckModules.pl
   o CGI..............................ok (v3.59)
   o Crypt::PasswdMD5.................ok (v1.3)
   o Crypt::SSLeay....................ok (v0.58)
   o CSS::Minifier....................ok (v0.01)
   o Date::Format.....................ok (v2.24)
   o Date::Pcalc......................ok (v1.2)
   o DBI..............................ok (v1.616)
   o DBD::mysql.......................ok (v4.020)
   o DBD::ODBC........................ok (v1.33)
   o DBD::Oracle......................Not installed! (Optional - Required to con
nect to a Oracle database.)
   o DBD::Pg..........................ok (v2.18.1)
   o Digest::MD5......................ok (v2.51)
   o Digest::SHA::PurePerl............ok (v5.70)
   o Digest::SHA......................ok (v5.62)
   o Encode::HanExtra.................ok (v0.23)
   o Encode::Locale...................ok (v1.02)
   o GD...............................ok (v2.46)
      o GD::Text......................ok (v0.86)
      o GD::Graph.....................ok (v1.44)
      o GD::Graph::lines..............ok (v1.15)
      o GD::Text::Align...............ok (v1.18)
   o IO::Scalar.......................ok (v2.110)
   o IO::Wrap.........................ok (v2.110)
   o JavaScript::Minifier.............ok (v1.05)
   o JSON.............................ok (v2.53)
      o JSON::PP......................ok (v2.27200)
      o JSON::XS......................ok (v2.32)
   o Locale::Codes....................ok (v3.18)
   o LWP::UserAgent...................ok (v6.03)
   o Mail::Internet...................ok (v2.08)
   o Mail::POP3Client.................ok (v2.18 )
      o IO::Socket::SSL...............ok (v1.44)
   o Mail::IMAPClient.................ok (v3.30)
      o IO::Socket::SSL...............ok (v1.44)
   o MIME::Base64.....................ok (v3.13)
   o MIME::Tools......................ok (v5.428)
   o ModPerl::Util....................Not installed! (Optional - Improves Perfor
mance on Apache webservers dramatically.)
      o Apache::DBI...................ok (v1.11)
      o Apache2::Reload...............Not installed! (Optional - Should be insta
lled on mod_perl based installations to automatically reload changed Perl files
and configuration data.)
   o Net::DNS.........................ok (v0.68)
   o Net::POP3........................ok (v2.29)
   o Net::IMAP::Simple................ok (v1.2030)
      o Net::IMAP::Simple::SSL........ok (v1.3)
   o Net::SMTP........................ok (v2.31)
      o Authen::SASL..................ok (v2.15)
      o Net::SMTP::SSL................ok (v1.01)
      o Net::SMTP::TLS::ButMaintained.ok (v0.18)
   o Net::LDAP........................ok (v0.44)
   o Net::SSL.........................ok (v2.85)
   o PDF::API2........................ok (v2.019)
      o Compress::Zlib................ok (v2.037)
   o SOAP::Lite.......................ok (v0.714)
      o version.......................ok (v0.94)
      o Class::Inspector..............ok (v1.25)
   o Text::CSV........................ok (v1.21)
      o Text::CSV_PP..................ok (v1.29)
      o Text::CSV_XS..................ok (v0.85)
   o XML::Parser......................ok (v2.41)
   o HTTP::Message....................ok (v6.02)
      o HTTP::Headers.................ok (v6.00)
   o URI..............................ok (v1.59)
      o URI::Escape...................ok (v3.31)
   o Scalar::Util.....................ok (v1.23)
   o Win32::Daemon....................ok (v20110117)
   o Win32::Service...................ok (v0.06)

The error i get (i removed the email address):

Code: Select all

Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Tue Jul 10 17:50:30 2012 Message: Impossible to send message to:***@***.com, . Traceback (2044): Module: Kernel::System::Ticket::Article::ArticleSend (v1.311.2.2) Line: 2176 Module: Kernel::Modules::AgentTicketCompose::Run (v1.164.2.1) Line: 738 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

I don't understand the problem, I've been trying, without any luck, to solve this during the past 4 days... I'm out of ideas.

I've searched online and found nothing.

Any help would be really appreciated.

Thanks.

[jojo]

please ask your mailserveradmin, the otrs server seems not to be allowed to send mails with this sender

[iwsmike]

Hi, thanks for your reply.

I'm the admin and i can send emails without any problems if i use sendmail (I just found out about that, the windows version)

[crythias]

Impossible to send message to:***@***.com
There is no path to send email, or you're sending from an email address that isn't allowed to send. Check your postmaster config in sysconfig, your System Email address, your Queue Email address, and your Notification Email address. If you're able to send the mail via command line/telnet test, you should be successful with SMTP send.