OTRS integration with other ticketing system

[aedm]

Hi everybody,
I need to know if there is some possibility of integrating OTRS with other trouble ticketing system.

Our clients have a central ticketing system (i.e. Sharepoint, but it could be also Remedy or some other) and they would to import, in real time, a serie of information about the ticket (created in their system), into our OTRS ticketing system (version 2.2.4).

There is some ITSM component, or some plug-in or add-ons that natively aloow to approch this argument?

Or it is necessary to devolop a custom application, like a web services?

Thank you very much for your help.
Best regards
AEDM

[jojo]

please have a look on the answer in your other thread instead of opening 3 threads on the same topic

viewtopic.php?f=64&t=16232