Database users get different skin than LDAP users

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jrsanche
Znuny newbie
Posts: 18
Joined: 26 Jul 2011, 19:14
Znuny Version: 5.0.22
Real Name: Juan Ramón Sánchez

Database users get different skin than LDAP users

Post by jrsanche »

Hi,

I have configured OTRS to use both LDAP and internal database as customer and authentication backends. I have also created a custom skin for customer interface. Our LDAP customers get our custom skin but our internal database customers get the default skin.

As I understand, there is only one configuration parameter for customer skin (Loader::Customer::SelectedSkin). Do I need to do anything else so my database customers get our custom skin too?

We are using OTRS 3.1.2.

Thanks in advance,

Juan Ramón
OTRS 5.0.22 on CentOS release 6.9 with MySQL
and
OTRS 3.1.2 on Linux Red Hat 6 with MySQL
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