Allow Agents to update Email address

[hmmmm3]

how to I allow agents without admin privileges to update their email address via the profile window? Is there a way I can add this in the code or a setting I can change?

[crythias]

You can't. Most of the time, this wouldn't be a problem, though. The people who use LDAP as a back end wouldn't have this problem, and smaller organizations would have the administrator do it. How often would you expect this would be needed to happen for your agent group anyway? Once? Often?

[hmmmm3]

It could happen fairly often.

My agents add customers from their sub-departments. And I have a lot of agents.

If the agent's email address changes, I want them to be able to update it themselves, rather than my admin having to do it.

Thanks for your help.

[jojo]

Hi,

this is not possible. Typically a mail address of an agent is not chaning often and as already answered often it is stored in LDAP

Agents can change mail addresses of customers and add customers.

[hmmmm3]

I know it's NOT possible, but how do I do it?

If YOU had to do this for a client, how would you do it? Is there something I need to add into the config setting?

I'm finding that anything is almost possible in OTRS, its just a matter of finding how to manipulate the code? For this one, I'm not sure where to start due to how the agents profile page is created.

Any help from the MASTER gurus would be appreciated.

[jojo]

this would require some development

[crythias]

jojo is a master guru.

If YOU had to do this for a client, how would you do it? Is there something I need to add into the config setting?

I'd edit Kernel/Output/HTML/Standard/AgentPreferences.dtl and try something like

Code: Select all

<label class="Mandatory" for="UserEmail">Email:</label>
<input type="text" name="UserEmail" id="UserEmail" value="$QData{"UserEmail"}" class="W50pc Validate_Email Validate_Required" maxlength="250" aria-required="true" aria-invalid="false">

YMMV. Use at own risk. If it breaks, you get to keep both pieces. I didn't try it. I made it up from inspect element of the Agent Editor.