Notification tags

[cesco_78]

Hello,
I've a problem with notification tags. I do not find some data i woult to sent by mail in some events:

• Article ID
• Time assigned to the article
• Dynamic Field assigned to article

Pleale, someone could you tell me?

Thank You

Best Regards

[jojo]

not all of them are available as Tag

Please also have a look on https://portal.otrs.com/otrs/public.pl? ... ;ItemID=70

[cesco_78]

Thanks for the link, but i see a lot of "[...]", normally this symbol means thaht there are other things, in this case other tags. Do exist a paghe with all tags?

Thank You

Best Regards

[jojo]

no, there is no page with all tags as some of them are dynamic (e.g. depending on customer database config)

[cesco_78]

But there is a "generic rule" to build my own tags?

Thank You

best Regards