How do I change a ticket type?

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Sophy978
Znuny newbie
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Joined: 06 Jul 2012, 22:01
Znuny Version: 3.1.5
Real Name: Sophy

How do I change a ticket type?

Post by Sophy978 »

Is there a way to change the ticket type once it's been created?
jojo
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Re: How do I change a ticket type?

Post by jojo »

depends on the config, in ITSM it is done vi priority
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Sophy978
Znuny newbie
Posts: 83
Joined: 06 Jul 2012, 22:01
Znuny Version: 3.1.5
Real Name: Sophy

Re: How do I change a ticket type?

Post by Sophy978 »

Perfect, this did it. Thanks for the reply.
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