restrict access to ticket content

[tcg]

Hello,

I'm trying to restrict the access for the ticket content. Our customer should just see mails between help desk and customer in the front end.

Sometimes we have to forward the customer request to the help desk of our manufactor. In this case I'll do the following:

-> Customer send new mail to support@company Customer can see this in the frontend
-> We send a mail to manufactor help desk Customer can't see this in the frontend
-> We get a mail from the manufactor help desk Customer can't see this in the frontend
-> We send a solution to customer and close the ticket Customer can see this in the frontend

Is this possible? I'll restrict the access to all mails from and to customer mail address?

Thank you

Best Regards
Timo

[jojo]

Use forward and email-internal as article type for sending to the manufacturer (the answer will be internal automatically)

[tcg]

Perfect, Thank you!