Hello All,
I have configured GenericAgent job to set SLA for specific criteria i.e. priority and queue type. Now when customer create a ticket with mentioned criteria, and at the scheduled interval for GenericAgent, SLA is not getting set automatically.
However at the same time If i run the job manually, SLA is getting set as configured. Can anybody help in resolving this issue?
Also Is there any way I can specify the schedule less that 10 mins for each GenericAgent Job ?
Thanks and Regards
Ajay Rathod
GenericAgent Schedule issue
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ajayrathod
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crythias
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Re: GenericAgent Schedule issue
If you want GenericAgent to be faster, you may want to program an event or an ACL rather than schedule a lot of do-nothings.
viewtopic.php?f=60&t=10090 may help get you started.
viewtopic.php?f=60&t=10090 may help get you started.
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